General Terms and Conditions

Last updated: 13 November 2026 · Phoenix Business Consulting Limited

1. Scope

1. These General Terms and Conditions (GTC) apply to all contracts for consulting and accompaniment services that customers book with us via the order form on pro-mauritius.com, by email or by any other means.
2. They apply to consumers and businesses. A consumer is any natural person who concludes the contract for purposes that are predominantly outside their trade, business or profession. Deviating terms of the customer apply only if we expressly agree to them in writing.
3. The terms of Digistore24 apply to the Starter Kit, which is sold via Digistore24. A separate brokerage agreement applies to the brokerage of real estate (see section 12).

2. Contracting party

Your contracting party is Phoenix Business Consulting Limited, Suite 207, The Catalyst, Silicon Avenue, 40 Cybercity, 72201 Ebène, Mauritius, Business Registration Number C21184641, represented by Hartmut Sieper, trading under the brand “Pro Mauritius – One-Stop Consulting” (hereinafter “we”). Email: info@pro-mauritius.com.

3. Services

1. We advise and accompany you in emigrating to Mauritius, in particular with the residence permit (immigration), opening a bank account, finding a property and incorporating a company. The scope of the individual packages (e.g. Silver “Guided” and Gold “Complete”) is described on the service pages of our website as they stand at the time of your order and in your order confirmation.
2. Our services are services, not work results. We owe careful advice and accompaniment according to the current state of our knowledge, not a particular outcome.
3. Depending on the package, the packages include checklists, PDF documents, explanatory videos, video calls, the review of your documents, the submission of applications on your behalf, accompaniment to appointments and viewing days on site.
4. We may use qualified employees or partners to provide our services. Pro Mauritius remains your point of contact.

4. What our services do not include

1. No legal or tax advice. We are neither lawyers nor tax advisers and do not provide legal or tax advice, whether under the law of Mauritius or the law of your home country. Please clarify questions such as exit taxation, deregistration or your tax liability with a tax adviser or lawyer; on request, we will put you in touch with one.
2. No guarantee of success. Decisions on granting a residence permit are made exclusively by the competent authorities (in particular the Economic Development Board and the Passport & Immigration Office), and decisions on opening an account exclusively by the respective bank. We cannot promise any particular decision, processing time or conditions.
3. No investment or financial advice. Information on prices, rents or possible returns on real estate is based on experience and does not constitute a promise.

5. Conclusion of the contract

1. The presentation of our services on the website is not a binding offer but an invitation to make us an offer.
2. By submitting the order form using the “Place binding order” button, you make a binding offer to conclude a contract for the selected services. Before submitting, you can check and correct your details at any time.
3. Immediately after submission you receive an automatic acknowledgement of receipt by email. This does not yet constitute acceptance of your offer.
4. The contract is concluded when we accept your offer by sending the proforma invoice or a separate order confirmation by email, at the latest within 5 working days. We may decline an order without giving reasons, in particular if a legally required due diligence check cannot be completed.
5. The language of the contract is German. We store the contract text and send you the order data and these GTC with the acknowledgement of receipt. You can access and save the GTC on this page at any time.

6. Prices and discounts

1. The prices valid at the time of your order apply. Prices are stated in euros.
2. Where we provide the service to customers whose residence or registered office is outside Mauritius, no Mauritian value added tax (VAT) is charged. If your residence or registered office is already in Mauritius, we charge 15 % VAT on all services. Services that we provide on site in Mauritius (viewing days, accompaniment to appointments with authorities) are always charged plus 15 % VAT, as stated on the website.
3. If you book at least three modules (immigration, bank account, real estate, company formation), you receive a 10 % bundle discount. Modules booked previously count towards this; the discount applies only to the newly booked modules. For a second main applicant with their own application or a second account holder, we charge 50 % of the package price; this reduction is not additionally combined with the bundle discount.
4. Voucher codes must be stated when ordering. We check them before sending the proforma invoice. One voucher can be redeemed per order; cash payment is excluded.
5. If you choose MUR as the invoice currency, we convert the total amount at the average bid rate EUR/MUR published by OANDA (oanda.com) on the invoice date.

7. Payment

1. After the contract has been concluded, you receive a proforma invoice. The amount is payable within 14 days by bank transfer to the account stated in it. After receipt of payment you receive the invoice.
2. You bear the fees charged by your own bank for the international transfer. Please arrange the transfer so that we receive the full invoice amount.
3. Payment in instalments is only possible by prior individual agreement. The details then result from the agreement and the proforma invoice.
4. If payment is not received within the deadline, we may withdraw from the contract after a reminder with a further deadline.

8. Start of services and right of cancellation

1. We begin providing the service after receipt of payment.
2. Consumers have a statutory right of cancellation. Details, including compensation in the event of an immediate start of services and the expiry of the right of cancellation for digital content, are set out in our cancellation policy.
3. If you did not expressly request in the order form that we begin before the cancellation period expires, we begin only after the 14-day cancellation period has expired.

9. Appointments, rescheduling and deadlines

1. You book video calls via the booking link that you receive once the services have started. We agree viewing days and on-site appointments with you.
2. You can reschedule an agreed appointment free of charge up to 24 hours in advance. In the event of later cancellation or non-attendance, the appointment is deemed to have been provided, unless you are not responsible for the cancellation. A period of 3 days applies to viewing days, because we arrange appointments with third parties for them. Beyond that, we accommodate short-notice change requests whenever possible.
3. The services included in a package must be called off within 12 months of receipt of payment. After that, appointments not called off lapse, unless the delay lies with us or with an authority.
4. Appointments with authorities are set by the authorities. We are not responsible for any waiting times this causes.

10. Your cooperation

1. You provide us with all information and documents required for the service in good time, completely and truthfully, in the required form (e.g. certified, apostilled, translated).
2. You inform us without delay of any changes relevant to your application, your account opening or your planning.
3. We are not responsible for delays and additional work caused by missing, incomplete or incorrect information. We charge for significant additional work, after prior agreement, at the hourly rate for individual consultations (EUR 250).
4. You are responsible for the accuracy of the information you provide to authorities and banks.

11. Third-party services and fees

1. Fees and costs of third parties are not included in our prices unless expressly stated otherwise. These include in particular fees of authorities, banks, notaries, translators, doctors and, for a company formation, the management company. The Immigration Gold package includes the EDB processing fee of USD 50.
2. For a company formation, a licensed management company provides the legally required services on the basis of its own contract with you.
3. Third parties whom you engage on our recommendation are themselves responsible for their services. We select partners carefully but are not liable for their services.

12. Real estate coaching and brokerage

1. Pro Mauritius is registered as a real estate agent with the Real Estate Agent Authority (REAA) in Mauritius.
2. Real estate coaching is a consulting service. If you buy a property that we broker for you as an agent, we credit the price of your real estate package against our commission. The brokerage itself is governed by a separate brokerage agreement; the commission is usually paid by the seller or developer.
3. As an agent, we are legally obliged to verify the identity of our customers and the source of funds before brokering a transaction. Your cooperation in this is a prerequisite for the brokerage.

13. Liability

1. We are liable without limitation for damage resulting from injury to life, body or health and for damage caused by us intentionally or through gross negligence.
2. In the event of a slightly negligent breach of an essential contractual obligation, i.e. an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely, our liability is limited to the foreseeable damage typical for the contract at the time the contract was concluded, and at most to the amount of the respective order. Otherwise, liability for slight negligence is excluded.
3. We are not liable for decisions of authorities, banks or other third parties, for changes in laws, administrative practice or fees after our advice has been provided, or for the consequences of incorrect or incomplete information provided by the customer.
4. The limitations of liability also apply in favour of our employees and vicarious agents. Liability under mandatory statutory provisions remains unaffected.

14. Rights of use in documents

Checklists, PDF documents, micro climate maps, bank comparisons, videos and other documents that we provide to you are protected by copyright. You may use them for your own project and that of your relatives named in the contract. Passing them on to third parties, publishing them or using them commercially is not permitted without our written consent.

15. Confidentiality and data protection

We treat all information about your personal and financial circumstances confidentially. We process your personal data in accordance with our privacy policy. Statutory reporting and disclosure obligations, in particular under anti-money-laundering law, remain unaffected.

16. Termination

The right of both parties to terminate for good cause remains unaffected. If you terminate the contract after the services have started without good cause, we retain the claim to the agreed remuneration, but must allow for any expenses saved. Documents already provided and services already rendered are not refunded. Your statutory right of cancellation remains unaffected.

17. Applicable law and place of jurisdiction

1. The law of the Republic of Mauritius applies.
2. If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection afforded by mandatory provisions of the law of the state in which you have your habitual residence.
3. If you are a business, the exclusive place of jurisdiction for all disputes is Port Louis, Mauritius. The statutory places of jurisdiction apply to consumers.

18. Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. If you have a problem, please write to us directly at info@pro-mauritius.com; we will work with you to find a solution.

19. Final provisions

1. Amendments and additions to the contract must be made in text form (e.g. email).
2. Should any provision of these GTC be invalid, the validity of the remaining provisions remains unaffected. The statutory provision takes the place of the invalid provision.

Last updated: 13 November 2026